Policies Overview

Thank you for shopping at eu.narwal.com. We are committed to delivering your order accurately and on time. Please review our detailed shipping policy below.

1. Shipping Destinations

We currently offer shipping to the following European countries:

• Spain
• Netherlands
• Belgium
• Poland
• Greece
• Romania
• Luxembourg

2. Shipping Rates & Delivery Timeframes

All orders are processed and shipped via trusted carriers (e.g., UPS / FedEx).

*Note: Processing and shipping times exclude Saturdays, Sundays, and public holidays.

• Order Tracking: Once your order has dispatched, you will receive a shipping confirmation email containing your tracking number and carrier details.

• Non-Refundable Shipping Fees: Original shipping fees are non-refundable. If a delivery is refused by the recipient, you will be responsible for the original shipping costs plus any return shipping fees incurred by the carrier.

3. Address Accuracy & Liability

Please ensure that your shipping address is entered correctly at checkout, including all required details (such as apartment, suite, or building numbers, and standard street abbreviations).

Narwal is not responsible for lost, misplaced, or incorrectly delivered shipments resulting from inaccurate or incomplete address information provided during the purchase process.

4. Missing Packages & Delivery Claims

If your tracking information indicates that your package was delivered by the carrier but you have not received it, or if you are experiencing a non-delivery:

• You must contact customer support within 10 days of the listed delivery date to initiate a claim.

• We will assist you throughout the investigation process with the carrier.

• Please note: Carrier claim investigations may take up to 30 days to complete, depending on the carrier's procedures.

5. Customer Support

If you have any questions or require assistance regarding your delivery, please contact our support team at:

• Email: support.eu@global.narwal.com